Jewellery Repairs

All types of jewellery should be treated with a lot of tender loving care to keep it looking its best. It is also important to regularly check your jewellery for signs of damage or wear and tear. If you find any, get it fixed as soon as possible.

Any item that you purchase from us comes with a 12 months warranty for any manufacturing faults that occur within this period. However, due to daily wear and tear the jewellery might need professional attention post warranty period.

PLEASE NOTE - We only offer a Repair/Cleaning service for jewellery made by Diamonisse. Unfortunately we can't repair or clean/polish rings that we did not manufacture.

Provided there is no sign that the item has been accidentally damaged by you in some way, almost all repair work will be free of charge.

If you have damaged the ring, we will still repair it but there may be charges involved. These will be explained to you before any work is carried out and charges are minimal in most cases.

If a stone has become loose in the setting, this will be rectified completely free of charge, provided there is no sign that you have damaged the ring.

Usually we can rectify any problems within 5-7 working days but this does vary depending on the individual item and repair work that is involved.

Please just use the form provided and do not send in your valuation document or other certifications with the item. Please just ensure the item is secure in its original box if possible.