Manufacturing Warranty

We stand behind every product we sell and warrant that all jewellery items will be free from any manufacturing defects at the time of delivery. 

Dimonisse offer a 12 month warranty on all jewellery, and in the event that there is ever a problem with your jewellery, it can be posted back to our offices for inspection and repair. Any defects resulting from manufacturing faults will be repaired or replaced at no charge (shipping not included). Any damage caused as a result of normal wear-and-tear will be repaired by our in house jewellery workshop at very competitive pricing rates. 

If you are a customer of Diamoisse and are in need of repair services, please email info@diamonisse.com including your order number (if you do not know your order number, please include the name of the purchaser), and we will be happy to assist you further.

It does not void to have a local jeweller resize your jewellery, but if in the unlikely event any problems arise from the sizing of your ring, either, the jeweller who sized the ring will need to repair it, or there would be a fee to have our jewellers repair any damage.

We highly recommend insuring your Diamonisse jewellery.

Diamonisse Repair Service

We offer very competitive pricing for repairs of jewellery purchased from Dimonisse that is no longer under warranty.  This service is offered as a courtesy to our customers. If your jewellery is in the need of repair, please contact us with an explanation of repair, and please include your order number or the name of person who purchased the jewellery. We will provide an estimate where possible, but at times we may need the item to be sent back before we can accurately assess any repair.

Dimonisse Resize Service

We also offer very competitive pricing on ring resizing should you need this at a later date. Postage is to be covered by the customer on all resizing services.

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We regret that our warranties do not cover theft, disappearance or the loss of optical properties of fire and brilliance due to intentional damage such as scraping, breakage or chipping or defects as a result of abuse, misuse, loss, or theft of your jewellery or moissanite gem(s).